Reply with context
- Answer repeatable inbound questions
- Keep conversations in a shared inbox
- Use your business voice across supported channels
RelaytivLive
Relaytiv: AI Front Desk for businesses that need every interaction to move forward.
An AI front desk that gives every inbound chat a clear next step across WhatsApp, Instagram, Messenger, and web chat.
Product overview
A product from vitiv.ai, built around a recurring operational problem.
Relaytiv is the AI front desk built by vitiv.ai for businesses that receive customer conversations across chat channels. It helps every inbound message move toward a useful next step instead of getting lost in a crowded inbox.
The product can answer routine questions, capture qualification details, support booking workflows where available, and hand a conversation to a person with the context they need to continue it.
Core capabilities
The product system, not a disconnected set of features.
Qualify useful leads
- Capture intent and service interest
- Ask for the details your team needs
- Pass along lead context and a score
Move conversations forward
- Support booking workflows on eligible plans
- Create a clean handover for the right person
- Keep the next step visible to the team
How it works
A clear path from the first action to the next useful record.
A customer starts a chat
A message arrives through a supported channel such as WhatsApp, Instagram, Messenger, or web chat.
Relaytiv handles the first touch
The AI replies to routine questions or asks the next qualification question based on the business workflow.
Context is captured
Intent and the details that make a conversation actionable stay attached to the exchange.
Your team takes over when needed
A person can continue the conversation with the relevant context instead of starting from scratch.
Ecosystem context
Built to sit inside the work your team already does.
Customer messaging
Built around the places customers already start conversations: WhatsApp, Instagram, Messenger, and web chat.
Booking workflows
Relaytiv supports booking flows on Growth and above, helping ready prospects move from chat to an appointment.
Built by vitiv.ai
Relaytiv is a standalone product created by vitiv.ai from recurring customer-conversation workflows.
Product FAQ
Answers for people evaluating the product.
What is Relaytiv?
Relaytiv is an AI front desk for inbound customer conversations. It can reply to routine questions, qualify a lead, support booking workflows where available, or hand the conversation to a person with context.
Which channels does Relaytiv support?
Relaytiv’s core public product experience covers WhatsApp, Instagram, Messenger, and web chat. Visit relaytiv.com for the current channel and plan details.
Can Relaytiv hand a conversation to a person?
Yes. Relaytiv is designed to bring in a team member when human input is needed, while preserving the conversation context gathered during the first interaction.
Who is Relaytiv for?
Relaytiv is for chat-led businesses and growing teams that need consistent first responses and clearer lead qualification across customer messaging channels.
Explore the portfolio
Products and capabilities built by vitiv.ai.
Official product site